The government of Sierra Leone says its telecoms development programmes are progressing, but problems need to be addressed. Sierra Leone, which last year landed the first undersea fibre optic cable – ACE –expects to join the digital economy soon. However, the national telecoms regulator, the National Telecommunications Commission (NATCOM), notes that telecoms quality of service still needs attention.
At an interactive session held for operators and consumers in Freetown, NATCOM Chairman Siray Alpha Timbo urged telecoms operators to work harder to render quality services.
He said his organisation had received over two-thousand complaints related to services provided by mobile operators, as well as complaints about SIM registration problems.